RETURNS + EXCHANGES
We are happy to provide hassle-free returns for you of the items that are eligible for returns.
Please be aware some of the items are not eligible for returns.
We will be able to better assist you if you thoroughly follow the guidance on how to return the items. Please read it carefully and follow the steps:
- Look at the list below and make sure your item IS ELIGIBLE for return.
- All items that marked as “sale” are not eligible for returns.
- Jewelry, purses + accessories are not eligible for return.
NOTIFY US within 24 hours from the time it was delivered to you that you are returning the item and SHIP IT TO BACK US within 24 hours. You must provide tracking information once sent.
All items must be unworn, in original packaging, with all the tags. If any of tags are missing or ripped, we have a right to refuse a refund.
Shipping, custom fees, duties and taxes are NON REFUNDABLE.
You are responsible for return shipping costs.
If you paid shipping fees, they are not refundable with your return.
Morphew refuses any requests to redirect shipping. Make sure you send us all correct address information.
Return packages should be sent by a trackable method - tracking is highly recommended as lost packages are your responsibility. That tracking number should be sent to us as soon as you have it so we know the item is on the way back and that you have met your obligations of our return policy. A refund will not be given if the package never arrives. It will be your responsibility to try to recoup your loss of the package.
Items still in your possession after 2 business days from delivery are no longer eligible for return under any circumstances.
Customs, Duties and Taxes
For custom fees, duties, taxes (when applicable): Customs fees, duties & taxes incurred
in either direction of the transaction are not refundable and we will deduct any customs
fees from your refund/credit that is incurred to us to be able to sign for your returned
item. Documentation will be provided by email for this deduction as a scan of the receipt
1. Let us know if you would like the option of store credit or item exchange instead of
refund. You must also advise the exchange within 24 hours from the time you receive
2. We want you to have a pleasant experience on our website. Please read carefully the
rules and check the measurements and descriptions before purchasing.
All the transactions that are made at our Website are secure and protected by powerful
SSL encryption software.